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Sony said it was working with investigators after hackers stole data from users of its PlayStation Network, and told customers it would restore services only when it was confident it was secure.

The PlayStation Network and Qriocity streaming music service were turned off on April 20 in the wake of an "external intrusion," according to Sony spokesman Patrick Seybold.

"We are currently working with law enforcement on this matter as well as a recognised technology security firm to conduct a complete investigation," Seybold said in a blog posted Thursday on the PlayStation website.

"This malicious attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible."

Launched in November 2006, the PlayStation Network allows PlayStation console users to play games online, challenge others on the Internet, stream movies, or get other services.

The Japanese electronics giant said it was possible hackers had taken users' credit card data.

"While all credit card information stored in our systems is encrypted and ,32602,78054,31169,29954,18401,14095,21753,60588,34952,70648,56931,47268,17350,91112,65512,42651,47318,94210,43832,82835,36617,27107,63794,82214,28008,61228,56469,37684,55281,51581,10842,99997,49346,71642,43324,25205,70703,36960,49257,32661,88106,36798,23561,54551,12779,42521,96192,48033,84425,19198,83648,91318,27022,76529,14631,73716,60664,30820,43585,62596,16206,68930,31323,78033,68651,24200,25109,82438,22897,44815,25266,26436,63616,90916,16083,55571,39769,78503,59496,76521,65191,36354,26841,95975,38642,38149,46584,76554,79273,51707,46641,86355,58288,50641,56242,38698,13402,12259,18314,58857,91567,88833,85346,91690,30440,34253,42501,14902,66444,61626,69180,34353,86169,10897,26412,26640,31811,83386,63998,18427,81339,37557,22091,84052,53553,15878,34658,50312,19383,72925,86314,80186,42442,50993,73935,48319,27294,39070,68261,42308,96184,41844,70273,36208,43070,22436,21686,23648,98085,70169,29296,36385,84283,69129,72191,26272,97126,41446,59438,74878,44148,31211,15437,15322,56595,23636,76432,48329,57550,27118,32072,81273,98685,75663,79099,43566,57934,89322,67549,33123,54427,65079,48722,14416,62238,98638,19918,89590,66056,61695,16591,19811,13730,57479,43605,13983,14905,60219,44105,73569,99252,28326,73248,53564,39819,55146,56079,39690,13701,72487,16369,42014,62806,79061,78354,10822,65689,94383,62438,20335,57722,93049,42349,91059,47383,80454,46356,85997,48849,30262,27808,51833,42648,21696,77682,61135,82931,27216,68911,64485,46282,24561,61338,36178,98783,49741,88057,18267,46208,92705,31030,44949,62061,41062,88489,19512,13364,74795,36662,18162,10117,84280,98173,66019,41270,33634,99829,65632,45511,28277,77047,41369,22506,47256,62581,34691,57727,69727,96049,75039,77593,20949,17544,43577,49093,24604,21328,19140,29712,32863,36525,93966,95856,40900,50256,92814,30620,57257,15147,37152,10146,36848,83559,20593,69088,64729,72211,28328,92870,22084,17153,96861,25988,40079,89118,38693,93116,28780,27919,79076,81351,12135,10122,23794,71306,34078,79539,36801,68742,65965,95851,96217,16438,72005,30449,71626,90569,79904,34567,52978,40993,24879,73602,68887,84090,19925,64299,22353,10369,49122,54273,26785,83689,97787,29020,30636,38905,39347,11749,23132,32644,85836,43280,30447,18712,38991,63507,43129,37591,28310,28104,61195,14858,91452,21815,41814,54185,68842,14347,71155,87645,23734,98392,32782,84856,55504,99306,60609,97848,73872,62690,35815,90213,42496,78357,66535,15059,51139,92075,29382,13754,89531,46095,24560,70409,98199,69388,19379,65560,52864,19171,41551,84386,11616,16591,99560,95246,48800,15733,99907,60879,85662,42639,36720,12183,58972,30447,76568,69780,17867,25342,40963,39500,50815,45111,55462,98907,65977,88197,50420,67046,60784,69687,86626,68356,19843,24562,14078,54384,53667,84746,84077,40019,63500,40466,39437,66135,23985,53651,99771,39573,10884,46558,75405,78548,81930,90444,99632,35309,13274,75323,32646,82834,79042,41098,51398,85655,35267,99698,93822,30555,51483,99167,56887,35227,83896,22227,64320,14093,76357,73252,82762,90347,92542,94210,78858,41659,67842,17460,81029